Frequently asked questions
Once the order has been placed, it cannot be modified. However, if you have an emergency, you can contact our team at email@example.com and we will do our best to find a satisfactory solution.
- Credit card
- Bank transfer
The delivery times are as follows:
- France: 1 to 3 working days
- Europe: 1 to 5 working days
- United States: 3 to 6 working days
In case of loss of your package by the carrier, contact our team as soon as possible at firstname.lastname@example.org indicating your name and order number. We will take over in order to send you back your article.
Returns and Refunds
We accept exchanges for items of the same range only.
Example : I ordered a LEVO with a blue seat, I finally want a white seat.
No worries! Send us an email to email@example.com with the reference of your order and the product you want to exchange. Our team will send you a return form to return your item.
Once your parcel has been received in our premises, we will send you your new item. Allow 1 to 3 days for delivery in Metropolitan France.
The return costs are at your expense.
Once the order is cancelled, the refund is generated automatically.
Depending on your bank delays, the payment arrives within 1 to 3 working days.
Unfortunately this is not desirable but can happen!
Send us an e-mail to firstname.lastname@example.org with photos so that we can see with you the extent of the damage and replace the item(s) that cannot be used. Our team will provide you with a return slip to be inserted in your parcel as well as a return label.
The return of damaged items to our warehouse is at our expense. Once your parcel has been received at our premises, we will send you your new item. Please allow 1 to 3 days for delivery in Metropolitan France.
All our products are guaranteed for 1 year from the date of purchase.
Nevertheless if you need a spare part after this period, please contact our team on email@example.com specifying the model of the product you own as well as the part you are looking for and your postal address.
You are responsible for any spare part sent outside the warranty period.